Privacy Policy

We collect only what we need to provide our services. This may include:

• Name
• Email address
• Mobile number
• Date of birth
• Gender
• Blood test reports
• Health screening reports
• Medical reports you upload
• Recovery progress and health goals
• Device and technical information
• Website usage analytics

We never collect anything unrelated to your care.

We use your information to deliver a personalised healthcare experience, including:

• Explaining your health screening reports
• Generating AI-powered health insights
• Creating personalised recovery plans
• Tracking your recovery progress
• Connecting you with licensed healthcare providers
• Improving our AI platform and user experience
• Sending important account and service notifications

We only send marketing messages if you opt in.

Under Malaysia's Personal Data Protection Act 2010 (PDPA), your health information is sensitive personal data. We process it only with your explicit consent, which you give when you create an account, upload a report, or use our services.

We also process personal data where it is necessary to perform our agreement with you, to comply with a legal obligation, or to protect your vital interests. You may withdraw your consent at any time, although some services may no longer be available to you if you do.

VitalNow.Ai uses artificial intelligence to help explain health information in plain language.

Our AI:

• does not diagnose diseases
• does not replace licensed healthcare professionals
• does not prescribe medication
• provides educational and informational guidance only

Final medical diagnosis and treatment decisions should always be made by qualified healthcare professionals.

We do not make decisions producing legal or similarly significant effects about you based solely on automated processing. A qualified healthcare professional remains responsible for any medical decision.

Any medical reports you upload remain your property.

Your reports are:

• encrypted during transmission
• encrypted while stored
• accessible only to authorised personnel when necessary
• never publicly available

You control what reports you upload and may delete them at any time.

Protecting your health information is one of our highest priorities. We use layered technical and organisational safeguards, including:

• Encryption
• Secure cloud infrastructure
• Multi-layer access controls
• Security monitoring
• Regular system updates
• Staff confidentiality obligations

While no online system can guarantee absolute security, we continuously work to maintain the highest practical level of protection.

If a personal data breach occurs that is likely to cause you significant harm, we will notify the Personal Data Protection Commissioner and the affected individuals without undue delay, in line with the PDPA and its regulations.

We maintain internal procedures to detect, investigate, and respond to suspected breaches.

We never share your personal information for profit.

We only share information when it is needed to provide your healthcare, such as with:

• Licensed doctors
• Hospitals
• Diagnostic laboratories
• Physiotherapists
• Home healthcare providers
• Trusted technology providers supporting our platform

Only the minimum information required is shared.

Your uploaded medical reports are never shared for profit.

Where legally permitted and with appropriate safeguards, anonymised and aggregated information may be used to improve VitalNow.Ai's services and AI performance. Personal identifiers are removed before such data is used.

We use cookies and privacy-friendly analytics to:

• Improve website performance
• Understand how visitors use our platform
• Enhance user experience
• Maintain platform security

We do not share browsing information with advertisers.

You remain in control of your personal information.

You may request to:

• Access your information
• Correct inaccurate information
• Download your information
• Delete your account
• Withdraw consent
• Opt out of marketing communications

We will process requests in accordance with applicable privacy laws. To exercise any of these rights, contact us using the details below.

If you believe we have mishandled your personal data, you also have the right to lodge a complaint with the Personal Data Protection Commissioner of Malaysia.

We keep your information only for as long as necessary to provide our services, meet our legal and regulatory obligations, and support your health and recovery journey.

When your information is no longer needed, it is securely deleted or anonymised. You may request deletion of your data at any time.

VitalNow.Ai is not directed at children, and we do not knowingly collect personal information from anyone below the age required to consent to health-data processing in their region.

If you believe a child has provided us with personal information, please contact us and we will delete it promptly.

Your information may be securely processed by trusted technology partners located in other countries.

Whenever this occurs, we ensure appropriate safeguards are in place to protect your information.

As VitalNow.Ai continues to evolve, this Privacy Policy may be updated from time to time.

Any significant changes will be communicated through our website or your registered email address.

If you have questions about this Privacy Policy, how your information is handled, or wish to reach our Data Protection Officer, please contact us: